NHS Choices Complaints page - please note at present due to technical difficulties we cannot comment on any complaints left on this site, as soon as it is up and running properly we will reply accordingly. Please also if you are putting a comment on this site please put your name, otherwise we cannot reply to you directly. We would also ask patients to try and speak to the surgery before posting comments as quite often the matter can be dealt with more quickly and efficiently in person.
These are available at both surgeries as follows:
The following medical services are offered:
Our Practice Nurse can also prescribe.
Our health care assistant provides the following services:
The nurse comes in from Basildon for our blood clinic on a Friday at Peartree Surgery on Friday mornings 9.30am-10:45am. We have 20 prebookable appointments each week, we are unable to accept walk in patients. Patients with an appointment are able to collect a ticket from reception at 9am and will be seen in order when the nurse arrives. If you are on Warfarin or fasting please let the reception staff know as you will be given priority.
There are also services available at Orsett and other local clinics.
Phlebotomy Opening Times
Basildon hospital (appointment only)
07.00- 18.40 Monday- Thursday
07.00- 16.40 Friday
08.00– 10.40 Saturday
Orsett Hospital (Appointment plus walk-in Service subject to availability)
07.00- 15.40 Monday- Friday
St. Andrews Bilericay (appointment only)
07.00- 12.40 Monday - Friday
Note: Opening times are correct at time of printing and are subject to change
How to book an appointment:
By Phone (lines open Mon-Fri 07:30-17:00 exc Bank Holidays)
01702 746509, 01702 746510, 01702 746511
Note: Children aged 0-10 are required to attend Children’s Outpatients
Please call Basildon Hospital 01268 524900 ext 8167
Basildon/ Orsett/ St Andrews Phlebotomy service from age 11- adult
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the form below and bring in to the surgery.
Travel Vaccination form
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Bowel cancer is the fourth most common cancer in the UK. The aim of the Bowel Screening Programme is to discover bowel cancer at an early stage, before symptoms have a chance to develop. The sooner it’s caught, the easier it is to treat and treatment is more likely to be successful.
Bowel screening involves a simple test that you carry out in your own home.
We encourage you to consider doing this screening test, which you then send off in the envelope for analysis.
Whether or not to do the test is your choice, so you should read the information you were sent with your screening invitation to help you decide.
If you have not received your screening pack or wish to have another sent out to you, please telephone the following number, which is the bowel screening helpline: 0800 707 6060.
If you’re not sure how to complete the test itself, and have access to the internet, this link will give you further information: How to complete the test (http://bit.ly/1Pa3Z7O) or speak to your practice nurse who can show you how to complete the kit.
If there is anything else you'd like to know or discuss then please do not hesitate to contact the surgery for further advise.
Please inform the surgery if you are a carer. Please be aware that there are services to support you if you are a carer. Please click on the website below for more information:
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